Company
T&C/ Privacy Policy
1. Introduction
1.1 Thank you for (visiting (and/or) purchasing from our official online store of Kedem Sasson Ltd. (“we” or “the Company”) at https://www.kedem-sasson.com (“the Website”).
1.2 This Privacy Policy is an integral part of the Website Terms and Conditions and constitutes a binding agreement between the company and each user browsing the Website (each referred to as a “User”) and customers who make purchases via the Website (each referred to as a “Customer”).
1.3 Kedem Sasson values the privacy of its Users and Customers and is committed to protecting their personal information. This Privacy Policy outlines how we collect, use, and protect the information provided by Users and Customers or collected during their use of the Website and stored in our databases.
1.4 By accessing, using, or purchasing from the Website, Users and Customers agree to all the terms and conditions of this Privacy Policy without reservation. If you do not agree to this policy, in whole or in part, you may not use the Website for any purpose and waive any claims against the Company.
1.5 Users and Customers agree not to perform any unlawful actions on the Company’s systems. In the event of suspected misuse, the Company may report to the appropriate authorities.
1.6 This policy refers to all genders equally; however, for convenience, it is written in the feminine form.
2. Information Collected
2.1 The types of data collected may include: (1) Data collected during browsing: IP address, device type, operating system, browser, time and date of access, and geographic location; (2) Data voluntarily provided when creating an account or subscribing to newsletters: name, email address, etc.; (3) Additional data provided during a purchase: phone number, ID number, address, date of birth, and other identifiers; (4) Browsing and purchase history, advertising interactions, viewed pages, cookies, etc. (collectively: “Information”).
2.2 Information is stored in the Company’s database as long as necessary or as deemed appropriate by the Company, following applicable law.
2.3 Users and Customers consent to the collection and storage of their data for the purposes stated in this Privacy Policy.
2.4 Payment details (credit card or PayPal) are processed by third-party payment providers. Kedem Sasson does not store any payment details.
2.5 Customers should review the privacy policies of the payment providers before providing payment details.
2.6 Users and Customers are legally not obligated to provide personal or payment information but will be unable to access certain services without doing so.
2.7 All information is provided voluntarily and with informed consent. Confirming the Terms and Conditions during checkout includes consent to this Privacy Policy.
3. Use of Information
3.1 Information may be used for: (1) Operating and managing the Website and services; (2) Sending updates, promotions, and direct marketing with user consent; (3) Personalizing the Website experience; (4) Improving products and services; (5) Statistical analysis and business partnerships; (6) Any other purpose related to product sales and service delivery.
3.2 Information will not be shared with third parties unless: (1) required to provide services (e.g., marketing, delivery); (2) In business partnerships or collaborations; (3) In cases of legal violations or attempted fraud; (4) If ordered by legal authorities; (5) To prevent serious harm; (6) When shared as anonymized statistical data.
3.3 All third parties receiving data must agree to use it solely for the stated purposes.
3.4 The Company may use analytics services to improve Website performance and understand usage patterns.
3.5 In the case of mergers, acquisitions, or ownership transfers, data may be shared as needed.
3.6 Data will be retained only as long as necessary or as required by law. Anonymous data may be used indefinitely for statistical purposes.
4. Data Security
4.1 The Company uses advanced security systems to protect user data. However, no system is fully immune to unauthorized access, and the Company is not liable for damages caused by security breaches despite reasonable precautions.
4.2 Users are responsible for keeping their login credentials secure. It is recommended to change passwords periodically.
5. External Links
The Website may contain links to third-party sites not managed by the Company. These are governed by their own privacy policies, and the Company is not responsible for their content or practices.
6. Cookies
6.1 The Website may use cookies, pixels, and similar technologies to store user data and enhance user experience, security, and personalization.
6.2 Cookies are text files stored by the browser that may expire or persist. They help track visited pages, session duration, referral sources, and user preferences. The data is encrypted and can be read only by the Company’s systems.
6.3 Third-party advertisers may also use cookies under their own policies.
6.4 Users can disable cookies in their browser settings, but this may affect Website functionality.
7. User Rights
7.1 Under Israeli law, users may access data held about them. Requests should be made via customer service:
Phone: +972 3-5170339
Email: info@kedem-sasson.com
Mail: 144 Herzl St., Tel Aviv
WhatsApp: +972-543045773
Alternatively, you can contact us via the contact form on our website.
7.2 Users may request to correct or delete inaccurate data. The Company is not obligated to approve all such requests.
7.3 Users may request removal from marketing lists, while data needed for business operations will be retained.
7.4 For privacy-related inquiries, contact us using the above details.
8. Policy Changes
8.1 This Privacy Policy may be updated periodically. Material changes will be highlighted.
8.2 Changes are effective upon publication on the Website. Users are encouraged to review the policy regularly.
9. Marketing Communications
9.1 By giving consent, Users agree to receive promotional messages from Kedem Sasson and its partners via email, SMS, or other means.
9.2 Users agree to allow personalization of content based on their provided data.
9.3 Marketing consent can be withdrawn at any time by written notice or using the opt-out option in the messages. Data may still be used for permitted purposes as outlined in this policy.
10. Miscellaneous
10.1 The Company may assign its rights under this policy without prior notice.
10.2 This policy is governed by the laws of the State of Israel. Jurisdiction: competent courts in Tel Aviv.
10.3 If any provision is found invalid, it will not affect the remaining provisions.
Shipping policies
INTERNATIONAL SHIPPING
Carrier
All international orders are shipped via FedEx.
Shipping Fees & Delivery Times
A flat shipping fee of $49 USD applies to all international orders. Enjoy free international shipping on orders over $800 USD.
Estimated delivery time is 7–15 business days from the date of shipment. Please note that delivery times may vary depending on the destination, local conditions, and circumstances beyond our control.
Express shipping within 2–5 business days may be available upon request. Please contact us before placing your order for availability and pricing.
Customs, Duties & Taxes
All international orders are shipped DDP — Delivered Duty Paid. This means that all applicable customs duties, import taxes, and clearance fees are covered by Kedem Sasson. You will not be required to pay any additional customs or import charges upon delivery.
Order Processing & Tracking
Once your order has been prepared and shipped, you will receive an email containing your FedEx tracking information. Please note that weekends and public holidays are not considered business days.
NEED ASSISTANCE?
If your order has not arrived within 15 business days from the date of shipment, please contact us at: info@kedem-sasson.com
Please include your full name and order number, and our team will be happy to assist you.
INTERNATIONAL RETURNS & EXCHANGES
We hope you love your purchase, but if something is not quite right, we are here to help.
Return & Exchange Period
You may return or exchange an item within 14 business days of receiving your order.
To initiate a return or exchange, please contact us before sending the item:
Email: info@kedem-sasson.com
WhatsApp: +972-54-3045773
Please include your full name, order number, and the item you would like to return or exchange.
Return Shipping
All international returns must be arranged through Kedem Sasson. Once your return request has been approved, we will provide you with a prepaid return label and return instructions.
Return shipping through our courier costs $49 USD, which will be deducted from your refund.
Return Conditions
To be eligible for a return or exchange:
- Items must be unused, unworn, and returned in their original condition.
- All original tags and packaging must remain attached and intact.
- Items must be packed securely in a sealed, protective package to prevent damage during transit.
Items that are worn, used, damaged, altered, or returned without their original tags may not be accepted.
Refunds
Refunds will be processed only after the returned item has been received and inspected.
Approved refunds will be issued to the original payment method, minus:
- The original shipping cost.
- The return shipping cost of $49 USD.
Original and return shipping costs are non-refundable unless the item received was defective or incorrect.
Please allow additional processing time for the refund to appear in your account. The exact timing depends on your bank or card provider.
NEED ASSISTANCE?
We are happy to help with any questions regarding your return or exchange.
Email: info@kedem-sasson.com
Phone: +972-3-5170339
WhatsApp: +972-54-3045773