Customer care
Kedem service
IN-STORE
Pick up online orders in a Kedem store near you, free of charge.
Simply select “IN-STORE COLLECTION AVAILABLE” on the shopping cart, and choose your preferred store. You will receive an email as soon as your order is ready for pick up and you will have 7 days to collect your order.
We require the below to verify and release your order:
- Valid ID
• Confirmation email (printed or on a mobile device)
IN-STORE RETURNS
Return your online order in store.
All returns must be made within 15 days of the delivery date.
In order to receive a refund, it must be made within 48 hours of the delivery date- items must be returned in original condition with original labels and packaging. We reserve the right to refuse items that do not meet our return policy.
To return to the store, send an email and notify us.
Your refund will be processed immediately via the original payment method.
You will receive a return confirmation email as a receipt.
Please note refunds may take several business days to appear in your account, depending on your credit card issuer.
LIVE CHAT
To help with any questions and purchases, please feel free to chat with one of our Client Service agents.
Size Guide
Kedem Sasson
EUR SIZE |
US SIZE |
BUST |
WAIST |
HIP |
|
|---|---|---|---|---|---|
00 |
36-38 |
4-6 |
84-90 |
66-72 |
90-96 |
0 |
40-42 |
8-10 |
92-98 |
74-80 |
98-102 |
1 |
44-46 |
12-14 |
100-106 |
82-88 |
104-110 |
2 |
48-50 |
16-18 |
108-114 |
90-96 |
112-116 |
3 |
52-54 |
20-22 |
116-122 |
98-104 |
118-122 |
EUR SIZE |
US SIZE |
BUST |
WAIST |
HIP |
|
|---|---|---|---|---|---|
00 |
36-38 |
4-6 |
33-35.5 |
26-28 |
35.5-37.5 |
0 |
40-42 |
8-10 |
36-38.5 |
29-31.5 |
38.5-40 |
1 |
44-46 |
12-14 |
39-41.5 |
32-34.5 |
41-43 |
2 |
48-50 |
16-18 |
42.5-44 |
35.5-37.5 |
44-45.5 |
3 |
52-54 |
20-22 |
45.5-48 |
38.5-41 |
118-122av |
Amma
EUR SIZE |
US SIZE |
BUST |
WAIST |
HIP |
|
|---|---|---|---|---|---|
XS |
34-36 |
4-6 |
82-88 |
64-70 |
88-94 |
S |
38-40 |
8-10 |
90-96 |
72-78 |
96-100 |
M |
42-44 |
12-14 |
98-104 |
80-86 |
102-108 |
L |
46-48 |
14-16 |
106-112 |
88-94 |
110-114 |
XL |
50-52 |
18-20 |
114-120 |
96-100 |
116-120 |
EUR SIZE |
US SIZE |
BUST |
WAIST |
HIP |
|
|---|---|---|---|---|---|
XS |
34-36 |
4-6 |
32-34.5 |
25-27.5 |
34.5-37 |
S |
38-40 |
8-10 |
35.5-37.5 |
28-30.5 |
37.5-39 |
M |
42-44 |
12-14 |
38.5-41 |
31.5-33.5 |
40-42.5 |
L |
46-48 |
14-16 |
41.5-44 |
34.5-37 |
43-44.5 |
XL |
50-52 |
18-20 |
44.5-47 |
37.5-39 |
45.5-47 |
Men
EUR SIZE |
US SIZE |
BUST |
WAIST |
HIP |
|
|---|---|---|---|---|---|
S |
44-46 |
34-36 |
92-98 |
74-80 |
94-100 |
M |
48-50 |
38-40 |
100-106 |
2-88 |
102-108 |
L |
52-54 |
42-44 |
108-114 |
90-96 |
110-116 |
XL |
56-58 |
46-48 |
116-122 |
98-104 |
118-124 |
EUR SIZE |
US SIZE |
BUST |
WAIST |
HIP |
|
|---|---|---|---|---|---|
S |
44-46 |
34-36 |
36-38.5 |
29-31.5 |
37-39 |
M |
48-50 |
38-40 |
39-41.5 |
32-34.5 |
40-42.5 |
L |
52-54 |
42-44 |
42.5-44.5 |
35.5-37.5 |
43-45.5 |
XL |
56-58 |
46-48 |
45.5-48 |
38.5-4 |
46.5-48.5 |
Returns & exchanges
We hope you love your purchase, but if something isn’t quite right, we’re here to help.
Returns – Israel
• You may return or exchange any item within 14 business days from the date of delivery.
• Returns can be made in one of the following ways:
1. In-store return:
Drop off the item at our boutique:
144 Herzl St., Tel Aviv.
213 Dizengoff St, Tel Aviv
2. Courier pickup: Contact us to schedule a return pickup from your address – a 30 NIS return fee applies.
To be eligible for a return or exchange:
• Items must be unused, in new condition, and returned with their original tags and packaging.
• Please include your order number and any relevant details when contacting us.
Refund Requests
• If you would like a refund, you must contact us within 48 hours of receiving your order.
• Approved refunds will be issued once the returned item is received and inspected.
• Refunds will be made via the original payment method, minus:
• The original and return shipping costs.
• A processing fee of 5% of the order value or 100 NIS, whichever is lower.
• Please allow 7–10 business days for the refund to appear in your account.
International Returns
• You may return or exchange items within 14 business days of receiving your order.
• To initiate a return or refund, please contact us at
info@kedem-sasson.com or WhatsApp: +972-54-3045773.
Return Options:
• You may ship the item back to us independently or request a prepaid return label- return shipping via our courier costs $30.
• Refunds will be issued minus shipping costs.
• Items must be returned in original condition, with tags and packaging.
• Pack items in a sealed, protective bag to avoid damage in transit.
• If you return independently, please notify us in advance and provide a tracking number. Responsibility for the shipment remains with the sender until it is received by us.
Important Notes
• Shipping costs are non-refundable, unless the item is defective.
• We are not responsible for lost return shipments. We strongly recommend using a trackable shipping method.
• Refunds may take time depending on your bank or card provider.
Need Assistance?
We’re here to help with any questions.
📧 Email: info@kedem-sasson.com
📞 Phone: +972-3-5170339
WhatsApp: +972-54-3045773
